November 14, 2023
Members of the Canadian Taxi Association, their employees and representatives are committed to living up to the following Code of Conduct and vehicle standards.
Our drivers:
-are fully-trained by an accredited training organization or the Taxi company retaining their services; training includes an defensive driving component.
-have a police background check
Our vehicles:
-bear the municipal plate and painted plate number as per local requirements
-are equipped with a roof light
-are commercially insured, 24 hours per day 365 days per year
-are equipped with security cameras where mandated by law
-are equipped with a telematics system
Our team members, whether employees, contractors, or associates are committed to:
1. Excellence
We are dedicated to providing the highest level of service excellence to our customers.
We continually strive to improve our skills, knowledge, and customer service abilities.
2. Customer-Centric Approach
We prioritize the needs and satisfaction of our customers above all else.
We actively listen to customer feedback, whether in person or through technology-based information gathering, and use it to enhance our services.
3. Integrity and Honesty
We conduct all business with integrity, honesty, and transparency.
We avoid any form of deception, misrepresentation, or unethical practices.
Should one of our professional members witness a member of the public being deceived, abused or otherwise treated poorly by an industry member, they will report it promptly to the proper authority.
4. Respect and Dignity
We treat all customers, colleagues, and partners with respect and dignity.
We do not discriminate based on race, gender, religion, or any other characteristic.
5. Confidentiality
We protect the confidentiality of customer information and company data.
We do not share or disclose sensitive information without proper authorization.
6. Professionalism
We maintain a professional appearance and demeanor at all times.
We adhere to our individual company’s policies and standards of conduct.
7. Safety and Well-being
We prioritize the safety and well-being of both customers and employees.
We follow safety protocols and report any hazards or incidents promptly.
8. Conflict Resolution
We handle conflicts and customer complaints with patience and empathy.
We seek resolution through open communication and problem-solving.
9. Ethical Pricing and Billing
We promote and charge for our products and services honestly and accurately.
We do not engage in deceptive marketing practices, surge pricing, or add extraneous fees after trip completion.
10. Environmental Responsibility
– We take steps to minimize our environmental impact and promote sustainability.
– We follow all relevant environmental laws and regulations.
11. Community Involvement
– We actively participate in community initiatives and support local causes.
– We strive to be a responsible corporate citizen.
12. Continuous Learning
– We invest in ongoing training and development to stay updated in our field.
– We encourage knowledge sharing and skill enhancement among colleagues.
13. Compliance
– We comply with all applicable laws, regulations, and industry standards.
– We report any unethical or illegal behavior promptly.
14. Reporting Violations to this Code
– We encourage all employees to report violations of this code of conduct to their firm’s management.
15. Enforcement and Consequences
– Violations of this code of conduct may result in disciplinary action, up to and including termination.
– We are committed to upholding these principles and values.
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